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What is the return policy?
There are two types of returns.
- General Returns
- Exchanges
General Returns are covered under our 30-day general return policy.
All shipped orders will include General Return Instructions. If you have any discrepancy with your order, please contact us either via phone or email. Your issue could have a solution that does not require you to return your product.
If you are returning product for refund, please include a copy of your invoice with a brief explanation of why you are returning the goods, and return the unused product (has not been in any water, has not been visibly scratched or scuffed, and retains its new appearance) with all of the manufacturer's original packaging to Snorkel-Mart.
General returns must be shipped in an appropriate shipping container / box. Please ship pre-paid and insured, as Snorkel-Mart will not be responsible for the shipping charges either way on general returns. Note that if you are returning your order for refund, your refund will not include the original shipping charges.
If you received free freight based on your order totaling over $100.00, and you return items for credit that result in your revised order totaling less than $100.00, we do reserve the right to apply the cost of shipping that we paid Canada Post to your account before your refund is processed.
Exchanges are a normal part of every business, and Snorkel-Mart makes it easy.
If you have received an item that you wish to exchange (perhaps your fins are just a tad too big), just call our Customer Service line at 1 (888) 597-8445! While you will need to pay shipping one way to receive your new item, we’d be more than happy to include a prepaid FedEx shipping label in the box so you may return your unused item! (Note that we cannot accept any items for refund that have been used in water or have been visibly scratched or scuffed. Keep in mind also that Custom Ground Rx lenses cannot be refunded as they are ground specifically for your Rx.)
Note: Custom Rx Masks do not qualify for return or exchange.
Does my order come with a warranty?
Snorkel-Mart takes the guess work out of shopping online. In addition to our liberal return policy, many of the products we sell are backed by a firm manufacturer's warranty.
The majority of Deep Blue Gear products sold by Snorkel-Mart come with a 1-year warranty against manufacturing defect (with the exception of snorkel cameras which are guarantied until the manufacturer's seal is broken), effective from the date of purchase.
Returns under warranty are extremely rare, however should your product be suspected of a manufacturing defect please call us at 888-597-8445 and we will be glad to help you with your warranty issue.
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