Returns & Warranty
What is the return policy?
There are two types of returns.
- General Returns
Any items purchased from November 20th till December 25th are eligible for returns or exchanges until February 15th, 2017. Orders Placed after Dec 25th will revert to our General Return Policy.
General Returns are covered under our 30-day general return policy.
All shipped orders will include General Return instructions. If you have to return your order please include a copy of your invoice with a brief explanation of why you are returning the goods, and ship the unused product with all of the manufacturer's original packaging to Snorkel-Mart.
General returns must be shipped in an appropriate shipping container or box. Please ship prepaid and insured, as Snorkel-Mart will not be responsible for shipping charges or losses on general returns.
Exchanges are a normal part of every business, and Snorkel-Mart makes it easy.
If you have received an item that you wish to exchange, please call our toll-free Customer Service line at 1 (888) 597-8445 and we will assist you in placing a new order for the correct item(s).
If you prefer to do it online, you can simply place your order for the new item(s) on the website and mention in the comments section at the end of the checkout process, “This order is to replace my (name of product) from my previous order #_____ “. Please send the original item back to us within 30 days of purchase. After the original item(s) is received and inspected, your refund will be issued.
PLEASE NOTE: We cannot accept any items that have been used in water or have been visibly scratched or scuffed. In addition, please keep in mind that Custom Ground Rx lenses do not qualify for returns or exchanges.
Does my order come with a warranty?
Snorkel-Mart takes the guess work out of shopping online. In addition to our liberal return policy, many of the products we sell are backed by a firm manufacturer's warranty.
The majority of Deep Blue Gear products sold by Snorkel-Mart come with a 1-year warranty against manufacturing defect, effective from the date of purchase.
Returns under warranty are extremely rare, however should your product be suspected of a manufacturing defect please call us at 888-597-8445 and we will be glad to help you with your warranty issue.