Returns / Warranty
What is the return policy?
There are two types of returns.
- General Returns
Any items purchased from November 13th till December 25th are eligible for returns until February 15th, 2017. Orders Placed after Dec 25th will revert to our General Return Policy
General Returns are covered under our 30-day general return policy.
All shipped orders will include General Return Instructions. If you have any discrepancy with your order please include a copy of your invoice with a brief explanation of why you are returning the goods, and return the unused product with all of the manufacturer's original packaging to Snorkel-Mart
General returns must be shipped in an appropriate shipping container or box. Please ship prepaid and insured, as Snorkel-Mart will not be responsible for the shipping charges either way on general returns.
Exchanges are a normal part of every business, and Snorkel-Mart makes it easy.
If you have received an item that you wish to exchange (perhaps your fins are just a tad too small), just call our Customer Service line at 1 (888) 597-8445! While you will need to pay shipping one way to receive your new item, we’d be more than happy to include a prepaid shipping label in the box so you may return your unused item! (Note that we cannot accept any items for refund that have been used in water or have been visibly scratched or scuffed. Keep in mind also that Custom Ground Rx lenses cannot be refunded as they are ground specifically for your Rx).
Does my order come with a warranty?
Snorkel-Mart takes the guess work out of shopping online. In addition to our liberal return policy, many of the products we sell are backed by a firm manufacturer's warranty.
The majority of Deep Blue Gear products sold by Snorkel-Mart come with a 1-year warranty against manufacturing defect, effective from the date of purchase.
Returns under warranty are extremely rare, however should your product be suspected of a manufacturing defect please call us at 888-597-8445 and we will be glad to help you with your warranty issue.